Mr. Prospect, it’s a pleasure to get to work with you today. I’ve been working with people just like you who wanted my expert help in designing just the right in-home entertainment system for their needs and budget.
You know what, I’m more than happy to take the time to figure out exactly what type of system would best meet your needs, and to get clear on whether or not we even have what you really want. I am just going to ask you for two things Mr. Prospect.
First, I’m going to need you to be a little patient with me as I take you through our Ultimate Entertainment System Design process because we’ve learned that if we ask the right questions about exactly what you really want, that makes the biggest difference between you walking out of here with exactly the right fit and best value, and someone else having a subpar solution. Are you okay with me asking you some detailed questions about your home and what exactly is most important to you in terms of entertainment systems? Great.
Now the second ground rule I’d like us to play by is that after I take you through the complete Ultimate Entertainment System Design process, I just ask that at the end, you let me know how you want to proceed. You simply tell me, “No David, that just isn’t what I want.” Or you say, “Yes David, that’s exactly what I’ve wanted and I can’t wait to get it set up and installed in my home.” I’m fine either way, I just ask that you give me a straight, clear answer. Is that fair Mr. Prospect? Great.