Instead of pointing out the negative, point out the positive growth that you see in your employees. When they complete a tough project, land a client or simply tackle a task that they might not have been able to do a month before, make sure to point it out.
“Paul, I saw the Scrimshaw proposal and it was fantastic. When I compare how you laid out the scope of work and suggestion course of action in that proposal versus the early proposals you did a year ago when you first came aboard I can see such growth in your capabilities…” Or,
Dan and Chip Heath, authors of the bestselling book Switch: How To Change Things When Change Is Hard do an amazing job of explaining this concept. They encourage readers to “celebrate bright spots” and then work towards building on those areas. Do this for your employees and your business, and you will experience unprecedented growth in both.
“We finished out the quarter 25% above our projections, which is great, but next quarter I hope for 35%….”
This kind of thinking isn’t conducive to a growth mindset. Instead coach your employees to stop before the “but” or the “and” in the above sentences. Teach them to stop and freeze for just a moment and appreciate the victory. It will feel strange at first, especially if you have a tendency towards perfection yourself, but the results will be worth it.
Once you are able to learn how to freeze the moment, focus on the feeling. The emotional satisfaction of a job well done. Don’t think about the things that you could have done differently… that comes later. Just take in the moment and let the employee feel the pride in a job well done.