That’s exactly what I encourage our clients to do when they find themselves getting ready to hire a new employee. Because often times, it’s not about having more help, it’s about designing your processes in such a way that you can get more done with less.
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Let’s say for instance that you are looking to hire another customer service rep to help field your customer service questions that come in via the web or by phone. Before hiring, I would ask the following questions about your customer service position and systems.
After asking these questions you may come to the conclusion that you have customer service requests coming in from multiple locations, causing you to spend extra people power to sort and delegate amongst your existing representatives. A possible alternative to hiring, would be to enlist the use of a more robust CRM system and writing some FAQ responses to your most frequently asked questions and making them available to your customers and prospects. If the solution costs less than a new employees salary would be, then you may find yourself putting the job listing on hold in lieu of better design.