Every week, I talk to dozens of business owners looking to grow and scale their businesses, and the majority of them share one trait that stops them from doing so. When I ask those business owners what’s the one thing standing in the way of their success, I often hear lack of sales or lack of qualified staff. Some may…
Being a good manager takes a lot of time, effort and self-reflection. There are so many things that you can do to help support your team members: like coaching for development, recognizing them for their success and helping them grow in their positions. Most new business owners and managers know the basics of what it takes to manage…
As a business coach who teaches other business owners how to systematize their businesses, I love a good spreadsheet. There is nothing better than a weekly or monthly KPI report that arrives in your inbox to give you a birds eye view of where your business is and where it is headed. But one thing…
Are you living your life based on a to-do list? Do you struggle with getting it all done? Do you keep adding more and more to your list, but never make any real progress? You are not alone. Most business owners have a to-do list that never seems to get any smaller. And we wonder…
I recently met with one of my coaching clients who had just landed a huge sale. We took a little bit of time to recognize and celebrate the victory, and talked about what that sale (and future renewals) would mean for their business as a whole. My coaching client was of course on cloud nine the entire coaching session, and…
In a previous article, I shared with you four situations in which you should never use email, and we got a lot of great comments. So today I want to share with you five times that you should use email instead of an alternative. Because in today’s fast-paced remote workplace, there is still a time and a…
The perfect assistant will be able to read your mind. They will complete each task laid before them with precision, and always get them done well before the deadline. They will bring you coffee, just like you like it, and will screen all your calls and emails, giving you back hours and hours of your…
If you are like most of us, your e-mail inbox is a huge source of distraction and frustration. It’s a bottomless pit that constantly pulls you away from the high-value tasks you should be doing on your business. And, unfortunately, it isn’t going away anytime soon. A few years back my workplace did a survey of small-business…
It’s really easy to be a business leader when business is booming, but it’s a whole other thing to lead your team when your business is in crisis. That said, here’s a technique that I have taught thousands of business owners over the past 25 years to get their business out of a rut and…
For many small-business owners, sales is one of the toughest areas to master. This is especially true if you sell a high-ticket item that requires a significant time or financial investment on the part of your customers. That said, I want to share with you some of the most common sales objections and how I teach clients…