David: And any time you find a contradiction you just ask me about it or clarify it on the job description.
Jennifer: Sure, sounds good.
David: Also one of the things that you may come across occasionally is that we may say something is done a certain way but in reality it’s done a different way. So, one of your jobs is to be a really good detective and find out where those inconsistencies are so that we can make sure that we are all on the same page.
Jennifer: Okay, I can do that.
Over the next five weeks Jennifer will do the work for me. She will update the job description and make sure that the systems and controls are up to date for her job position all while undergoing training.
6 Months Later
Jennifer has decided to move on to a different position. So we place an ad and hire on another customer service representative named Steve… this time we don’t have to create or even update the job description we have on file because Jennifer did most of the heavy lifting for us a few months back.
David: Welcome aboard Steve, we are excited to have you join the team. Here is the job description for the customer service position. this is a pretty fresh job description, but there are some inconsistencies. So, I welcome you to suggest changes and improve this in the company and I want you to know that we’ve evolved a lot. We’ve gotten a lot better over the past five years and I’m hoping now with your help we’re going to be even better.
And the cycle continues….